At Jo Malone London, there is nothing more important than our commitment to the health and well-being of our employees, consumers, and community.

Given the current nationwide situation, our distribution centre is operating on a limited schedule. This means that delivery of your order will take 2-3 weeks. We'd still love you to shop with us and we will try our best to get your Jo Malone London order to you as quickly as possible. As a valued customer, your delivery will also include a small gift, to thank you for your patience. We understand that some orders will be urgent. If you require your products straight away, we recommend that you shop at one of our authorised online retail partners. These include; David Jones, MECCA and Myer.

We apologise for any inconvenience and appreciate your understanding until we resume to regular activities.

Should you have any questions our Customer Care team are on hand to help.

Take care of yourself and of your loved ones.

Customer Service

Call Us

Please call 1 800 661 062.

We’ll be delighted to help you.

Email Us

We’re always here to answer your questions about Jo Malone products, services or online shopping. We look forward to hearing from you!