Jo Malone London

Jo Malone London

 
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ENJOY A COMPLIMENTARY PEONY & BLUSH SUEDE BODY CRÈME (15ML) WITH $130 ORDERS.* CODE: PEONY LEARN MORE
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My Order

Where is my order?
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Order processing

• Most orders are processed within one to two business days (processing time does not include weekend days or shipping days).
• Orders placed on Saturday and Sunday will begin processing the following Monday.
• To the best of our ability, orders with Express Shipping will be processed the same day if received by 11am AEST.
• Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
• We're sorry, we are currently unable to accept orders that are billed to or shipped to destinations outside the Australia. We apologise for any inconvenience.
• All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
• Your order will be delivered by Australia Post. Please ensure that someone will be present to sign for it. If no-one is available, our Australia Post will leave details for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our Australia Post will not be able to leave it 'hidden' at the address.

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Order inquiries

Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your Jo Malone™ Online orders. When you click on Order Tracking, you will be prompted to enter your order number. An order summary page will provide you with detailed information about the status of your order. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the Australia Post's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

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Order cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.

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Customer Service

Contact Us

If you need help, email or call Customer Service at 1 800 661 062.

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TERMS & CONDITIONS

Welcome subscriber discount offer is applicable to first-time buyers for the first online order only at www.jomalone.com.au. Offer available to Australia residents only. Offer expires %DYNAMIC_EXPIRE%. Offer may not be used in combination with any other offer and is not valid during certain promotional periods (see details of other offers for more information on this exclusion). Welcome discount may not be used in combination with third party loyalty, reward or cash-back programs. This offer may not be applied to the purchase of Gift Cards or eGift Cards, items noted as not eligible, or items that are not in stock at the time of purchase. Offer is not applicable to shipping and handling, gift-wrap fees, or sales tax charges. Please allow 5 business days for order processing. Offer cannot be applied to previously placed or pending orders. Offer applies to authorised purchases only. Only authorized orders will be processed and shipped. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems. Other restrictions may apply.

A Welcome Gift

Subscribe to our newsletter and enjoy a complimentary mini cologne with your first purchase.*

Thank You

Simply enter code WELCOME at checkout for complimentary mini Cologne (9ml) on your first purchase over $50. We look forward to sending you more treats and sharing our latest news with you: from exciting new product launches and limited edition collections, to inspired gift ideas.

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*Offer available for first time purchasers. View terms & conditions.