Customer Service
Delivery Charges & Options
DELIVERY CHARGES
To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and 1-2 days later for standard delivery.
Option one - Standard Delivery
$10.00
Estimated delivery times from warehouse dispatch:
| NSW | Metro | 2 business days |
| Regional | 2 - 3 business days | |
| VIC | Metro & Regional | 4 business days |
| QLD | Metro | 4 business days |
| Regional | 5 - 6 business days | |
| TAS | Metro & Regional | 5 - 6 business days |
| SA | Metro | 3 - 4 business days |
| Regional | 5 - 6 business days | |
| WA | Metro | 5 - 6 business days |
| Regional | 7 - 9 business days | |
| NT | Metro | 5 - 6 business days |
| Regional | 6 - 9 business days |
Option two - Express Delivery
$15.00
Delivery on the next business day in all Australia capital cities, except Darwin. Order must be placed before 11am.
You can check the status of your order by going to My Account and viewing order status.
Click here to check if your suburb is within the Express Post network.
Complimentary standard delivery with all orders over $75.
Delivery Rules and Restrictions
We will deliver the goods in accordance with the delivery option selected by you during the order process.
To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and 1-2 days later for standard delivery.
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
Jo Malone Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, you will also provide you with sufficient details to enable you to:
a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.
All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a card with details to make alternative arrangements. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
Delivery Addresses
To ensure that there are no mistakes with addresses and to check that Australia Post has all the correct details, we use a system that verifies your address using your postcode. P.O Box addresses are also accepted.
We're sorry Jo Malone Online only delivers online orders to Australia addresses.